Legal
Refund and cancellation
How to cancel a salesTantra subscription paid in the CRM at crm.salestantra.com, and when those fees are refunded.
Last updated: October 17, 2026
What this policy covers
This policy is published on salestantra.com. It applies to subscription and service fees paid to salesTantra inside the client portal at crm.salestantra.com, for our CRM, marketing automation, customer portal and industry portal products. Invoices and the pay button are in the Bill section of that client portal. These services are delivered online. We do not sell or ship physical goods.
It does not apply to payments that a customer of yours collects from their own buyers. Those payments are between that business and its customer.
Cancellation
You may cancel a salesTantra subscription at any time:
- From Bill in the client portal at crm.salestantra.com, where that option is available, or
- By emailing support@salestantra.com from the email address on your account, with your invoice or account name.
Cancellation stops the next renewal. You keep access until the end of the period you have already paid for. We do not charge a separate cancellation fee.
Refunds
Within 15 days of a subscription payment, you may choose one of the following:
- Refund. We return that amount to the original payment method.
- Adjustment on the next bill. If you prefer to continue, and you confirm that in writing, we credit the same amount on the next month’s bill instead of refunding it.
After 15 days, that payment is not refunded and is not adjusted on a later bill. Cancel before the next renewal date if you do not want to be charged again.
- Duplicate or failed charges. If you are charged twice for the same invoice, or your bank debits you for a payment that did not complete, we refund the extra or failed amount in full.
- Setup already delivered. Fees for onboarding, migration or other custom work are not refunded after that work has been delivered.
How to request a refund
Email support@salestantra.com within 15 days of the payment. Include your account email, invoice number, and whether you want a refund or an adjustment on the next month’s bill. You can also use our contact page. We confirm the refund or the credit by email.
Approved refunds are sent to the original payment method. Banks and the payment provider usually take 5 to 7 business days after we approve the refund to show the amount back in your account.
Changes to this policy
We may update this policy by posting a new version on this page. The version in effect on the date of your payment applies to that payment.
Contact us
For a cancellation or refund, contact us at support@salestantra.com or visit our contact page. This policy is governed by the laws of India. See also our terms of service.